Windows Help: Cortana

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Whether you’re a newbie in the Windows world or you have used Windows PC for decades, the latest Microsoft operating systems (Windows 10) can be confusing. We are far from the ages we used to go back to the computer manuals.

Microsoft has now developed more advanced ways of offering technical assistance to its customers. These ways are of no help if you don’t know how to access them. In this tutorial, we will show you how to get help for Windows 10.

Ask Cortana

Cortana is a virtual assistant that was created by Microsoft for Windows 8.1 and Windows 10. Many Windows 10 users are using it to search for files on the computer and schedule meetings. What many users still don’t know is that Cortana can offer help for Windows 10.

Cortana lets you chat with Microsoft’s Answer Tech Support Staff, who offers technical assistance to basic Windows 10 issues. To increase Cortana’s functionality, sign-in into your Windows account.

Cortana has access to the most frequently asked questions whose responses are in the software knowledge base. To increase the chances of getting the right solution, properly structure your question.

Cortana is not enabled in Windows 10 by default. You need to first turn it on before using it.

Turning Cortana on in Windows 10 PC

  1. Press Windows key + S to launch Cortana.
  2. Click on the notebook icon that is below the house icon and then click on Settings.
  3. Toggle the ON/OFF switch that is below the Hey Cortana heading to start Cortana.

After this, all you have to do is say “Hey Cortana” and then ask her any question. You need to train Cortana to listen to your voice only to avoid other people maliciously accessing your computer using voice commands.

Training Cortana to listen to your voice

  1. Press Windows Key + S to launch Cortana
  2. Click the notebook icon below the house icon and then select Settings
  3. Click on Learn my Voice and then click Start
  4. Say the six sentences Cortana instructs you loudly and clearly. After this, Cortana will only respond to your voice.

Press F1

F1 is the Windows shortcut key for help documentation. Pressing the F1 key opens help services for the program you’re using. Pressing Windows key + F1 opens the Windows Help and Support Center. Pressing F1 when the computer is booting lets you enter the CMOS or BIOS setup.

Chat with support

Microsoft has integrated the chat-based support system into Windows 10. The Contact Support app that is pre-installed in Windows 10 helps you connect with the Microsoft support team easily. The Contact Support app is pre-installed in your Windows PC, but if you’ve uninstalled it, you can download it from Microsoft store.

To get started with the Microsoft’s Contact Support app, use Cortana to locate it and then launch it. After launching the app, select the section that best fits your issue. After selecting the section that best describes your problem, click Chat online with a Microsoft Answer Tech. Describe your problem clearly to get the best solution quickly.

Arrange a callback

If you prefer to talk to a support staff instead of chatting online, this is the best option for you. Unlike other companies that have automated phone systems only, Microsoft lets their customers schedule calls to avoid having to wait on hold for long.

To arrange for a callback, launch the Contact Support app, select the section that best describes your issue, and then click on Call me as soon as possible. The call me as soon as possible is the best if you want immediate help. The amount of time you’ll have to wait for the call will depend on your location and time.

Select Arrange a call if you want to specify the time that is convenient for you. Enter your phone number and then select the dates to be presented with the available appointments. Make sure you schedule the call to a time that you’ll have access to your PC.

Ask the experts

If the problem is so severe, consider asking the experts. The Microsoft community is the best place to get started. You’re not the first person to experience that problem, many users have experienced the same problem before and have already figured their way out of the problem. Microsoft Community is the platform where Windows users share their own experiences, tips, and ideas.

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